Frequently asked questions

Adults 21 and older with a valid, unexpired government photo ID, at a home address in our delivery area. Create an account to get started.

Minnesota law requires us to confirm every customer is 21 or older. You upload the front and back of your ID and a selfie once, and our staff review them — usually within minutes during store hours. The photos are stored privately and only Green-Zip staff can see them. See our Privacy Policy.

The menu is shown only to signed-in customers whose ID has been approved. If you've sent your ID, you'll see the menu as soon as it's approved — the page updates by itself.

Minneapolis, St. Paul and surrounding areas. The current list of cities is below and at checkout.

Our hours are below. The menu and checkout show a live delivery estimate based on how many orders and drivers are active right now. After you order, you can follow it live, and you'll see your driver on the map once they're close.

The person who placed the order must be there with the same physical ID. Your driver checks it and takes a photo of it before handing over your order — that's required for every delivery. We can't hand an order to anyone else, to anyone who appears under 21 or intoxicated, or leave it at the door.

We can't leave orders unattended. If you're running late, message your driver from your order page. If we can't complete the delivery, the order goes back to the store and may be cancelled.

Pay your driver at the door with debit or cash (exact cash helps — drivers carry limited change). Online pay-by-bank is coming soon.

Your total includes the products, a delivery fee, a service fee, Minnesota's cannabis tax and sales tax. You see the full total before you place your order. Current fees are below.

Yes — add an optional tip at checkout. 100% of it goes to your driver.

Enter your code at checkout. Some discounts — like a first-order discount or a birthday reward — are applied automatically when you qualify. One code per order.

Yes. Minnesota sets per-order limits, and checkout won't let an order go over them. Current limits are below.

Go to Your orders and tap Order again — the same items go back in your cart at today's prices.

You can cancel from your order page until the store starts preparing it. After that, send us a message from your order page and we'll do our best.

For safety and legal reasons, cannabis products can't be returned once delivered, except as the law requires. If something arrives damaged or isn't what you ordered, contact us and we'll look into it. Details are in our Terms of Service.

Use our Contact Us page. During a delivery, the fastest way is the 💬 Message button on your order page.